Covid-19 safety procedures

Dear guests, tenants and clients, 

In light of the Covid-19 virus and the easing of lockdown throughout the UK, we wanted to update you on the steps we are taking at Urban Creation to ensure that all employees, guests and tenants feel as safe as possible when residing in one of our apartments. 

Our main priorities are as follows: 

Health, Safety and wellbeing 

We will continue to monitor advice from the Government, WHO and health authorities to ensure we are following the very latest processes and advice. 

The most important measure to be taken to minimise the risk is good hygiene. Therefore it is imperative that all tenants and staff regularly wash their hands and clean their apartments thoroughly.

In addition to our already high standards of cleanliness, we have introduced new measures: 

If a case is confirmed in one of our properties:

We will act quickly in line with relevant information from the authorities (see below).

If a guest feels symptomatic and/or is planning to get a test

Business continuity

As per Government guidelines, we have remained open and operational throughout the pandemic. To enable us to do this, we have implemented the following new measures:

Flexibility/ cancellation policies

Due to the uncertainty, we realise that plans are constantly changing and are therefore offering increased flexibility on our bookings and will therefore ensure that we will work with you as future developments happen and will do what we can to support you.

To change, amend or cancel any bookings for serviced apartments please contact

We appreciate all of your support during this challenging period and we want to assure you of our full commitment to running a safe and highly operational business at the high standards we always do, alongside providing the highest level of support and care for guests, tenants and employees.


The Urban Creation Team